Privacy Policy
Last Updated: January 2025
1. Introduction
DistroFuel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our petroleum trading and distribution services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name and job title
- Company name and business address
- Email address and telephone number
- Billing and payment information
- Trade references and business credentials
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill petroleum product orders and transactions
- To communicate with you regarding inquiries, quotes, and contracts
- To verify business credentials and conduct due diligence
- To comply with regulatory requirements and anti-money laundering laws
- To improve our website, products, and services
- To send industry updates and marketing communications (with your consent)
- To protect against fraudulent or unauthorized transactions
4. Information Sharing and Disclosure
We may share your information with:
- Business Partners: Logistics providers, shipping companies, and inspection agencies involved in fulfilling your orders
- Financial Institutions: Banks and payment processors for transaction processing
- Regulatory Authorities: Government agencies as required by law for compliance purposes
- Professional Advisors: Legal, accounting, and auditing firms
- Affiliated Companies: Our subsidiaries and corporate affiliates
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business transaction records are typically retained for a minimum of seven years in accordance with regulatory requirements.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access and obtain a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Object to or restrict certain processing activities
- Data portability where technically feasible
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.
9. International Data Transfers
As a global petroleum trading company with offices in Geneva, Dubai, Singapore, and Toronto, your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection regulations.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
DistroFuel - Data Protection Office
Email: privacy@distrofuel.com